Politica de retur
- General conditions
offers the possibility to return products free of charge to customers who notify their intention within a maximum of 14 calendar days after receipt of the parcel.
The return of the parcel is made exclusively by payment of costs by the Customer. The products can be returned by the same company that has ensured the delivery of the product, to the address of the Merchant.
In case of withdrawal from the contract, the Customer is obliged to return the purchased products within a maximum of 14 days from the date of withdrawal from the contract.
Procedures and deadlines for returning products
The customer is obliged to notify ARTDESHINE.IO of his intention to return the purchased products by filling in the return form, or by e-mail to firstname.lastname@example.org or by telephone within a maximum of 14 calendar days from receipt of the products. Otherwise, ARTDESHINE.IO may refuse the parcel.
When returning the product by courier it is mandatory to fill in the return form for tracking and tracking of delivery by the courier, as well as for the smooth running of the entire process.
After receiving the product, you will be contacted by one of the ARTDESHINE.IO operators for confirmation and to establish the details of the return or replacement of the product.
Conditions for returning products
In any case of return of products, they must be in the same condition in which they were sent to the Customer, in the original packaging, with labels intact and with all the documents that accompanied it (invoice, warranty certificate, etc.). Returned products must be in the same condition as when received, without defects, except for hidden defects and except for defects already reported by the Customer in correspondence with ARTDESHINE.IO.
Returned products must respect the initial values written on the packaging. Products that have already been used and that cannot be put back on sale are not accepted for return.
In accordance with the law in force, ARTDESHINE.IO reserves the right not to accept the return of products which, by their nature, cannot be returned or which may degrade (perishable) or deteriorate rapidly.
Products that constitute a set must be returned as a set.
If an order for which a gift product was offered is returned in full, the customer is obliged to return the gift product in its original, undamaged and unsealed condition.
Time limits for money back
For full returns of orders, the Customer shall receive the money related to the returned products and the cost of transport originally paid within 14 calendar days from the date ARTDESHINE.IO is informed by the Customer of its decision to return the products and the written request for a refund. This request shall be considered valid only if accompanied by the full details necessary for the return of the money.
After validation of the return of the products by our agent, the Customer may receive, at his choice, the countervalue of the products or their equivalent in the form of other products of equal value.
Right of withdrawal
In accordance with the Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of some normative acts, the Customer has the following rights and obligations concerning the withdrawal from the contract concluded at a distance:
The Customer has the right to withdraw from the contract before the expiry of the withdrawal period, without having to justify the decision to withdraw and without incurring any costs other than those provided for in Article 13(3) and Article 14 of GEO No. 34/2014, within 14 days from the day on which he/she takes physical possession of the product. The return costs are borne by ARTDESHINE.IO. Products must be returned by a courier agreed by ARTDESHINE.IO.
The customer is obliged to return only those products that are in the same condition in which they were delivered (in the original packaging with all accessories, with intact labels and accompanying documents). We do not accept for return products that show physical changes, dents, scratches, dents, shocks, traces of excessive use and / or unauthorized intervention, etc..
ARTDESHINE.IO shall refund the Customer the value of the product within 14 (fourteen) days from the date of the Customer's notification to ARTDESHINE.IO of the decision to withdraw from the contract.
ARTDESHINE.IO may postpone reimbursement of the product until receipt of the product sold or until receipt of proof that it has been shipped.
According to the law the following are exempted from the right of withdrawal from the Contract:
* contracts for the provision of services, after the complete provision of the services, if the performance has begun with the express prior consent of the Customer and after the Customer has confirmed that he is aware that he will lose the right of withdrawal after the complete performance of the Contract by the Seller;
* the supply of Goods and/or services whose price depends on fluctuations in the financial market which the Seller cannot control and which may occur during the withdrawal period;
* the supply of Goods made to the specifications submitted by the Buyer or clearly customised;
* the supply of Goods which are likely to deteriorate or expire rapidly;
* the supply of sealed Goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Buyer;
* the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items;
* contracts in the case of which the Customer has specifically requested the Seller to come to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or supplies Goods other than spare parts indispensable for the performance of maintenance or repair work, the right of withdrawal shall apply to the said additional Services or Goods;
* the supply of sealed audio or video recordings which have been unsealed after delivery;
* the supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;
* the supply of digital content which is not delivered on a tangible medium, if the provision has begun with the Customer's express prior consent and after the Customer has confirmed that he is aware that he will lose his right of withdrawal. These limitations apply according to GEO 34/2014 art. 16.
Exercise of the right of withdrawal
In the event that the Customer requests withdrawal from the Contract within the legal withdrawal period, if the Order is paid, ARTDESHINE.IO is obliged to return the amount within a maximum of 14 (fourteen) days from the date of the Customer's notification of its decision to withdraw from the Contract.
The amount shall be refunded as follows:
* for Orders paid by PO/refund/bank transfer/bank card-> by bank transfer to the account provided by the Customer;
The Customer shall inform ARTDESHINE.IO of his intention to withdraw from the Contract by filling in the e-mail address email@example.com